Shipping policy

 

Authority To Leave/Signature Release: This gives the delivery driver the authority to leave your package on the property if or when nobody is there to receive it. This means a signature is not required upon delivery. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. Elitescrubs is not responsible for any parcels that are lost or stolen unless during transit. We advise you to select "Signature Required" if there is nowhere safe to leave a parcel. Protect my order does not cover any of these circumstances.

 

Customs and duty charges are not included in this service.  Any customs and duty charges are subject to the country you are shipping to and is the responsibility of the customer. 

 

Other Scenarios
If your parcel is being delivered to a building that contains multiple apartments/units/businesses and someone signs for your parcel i.e. concierge, reception - this is deemed as successfully delivered. Elitescrubs takes no responsibility for any parcels not received in this scenario. To avoid this situation please utilise parcel collect, parcel lockers or alternative arrangements.


As mentioned, while we will do all we can to ensure your order is dispatched on time, Elitescrubs are not held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout. Incorrect addresses may result in an extra charge to the customer.

 

For further information regarding delivery:

Australia and New Zealand

https://auspost.com.au/service-updates#domestic

 

International

DHL orders click here to track your parcel

If your tracking update is 'Enroute', it means it is on its way. It is awaiting arrival scans in the destination country

 

If you haven’t received your item as expected and you’re concerned it's missing or has been stolen, please check:

  • with other members of the household
  • in other locations around the front of your property
  • if you’ve received a card, SMS or email notifying you that it’s been delivered to your local Post Office

PARCEL PROTECTION

We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft (only where your parcel has been left without authority). The fee is paid by the customer and is a non refundable insurance protection. Protect My Order does not cover

  • Authority to Leave parcels
  • incorrect addresses.
  • Authority for someone to accept parcel from your local post office


For more information about Protect My Order, please visit this page.